Welcome to SWW Technologies (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our platform, products, or services.

Scope of This Policy

This Privacy Policy applies to personal information collected directly by SWW Technologies from sub-merchants and, in certain cases, from their customers through our API services. It does not apply to data collected independently by sub-merchants, for which they are solely responsible.

Information We Collect

We collect only minimal personal data required for technical and operational purposes, including:

• Customer Name
• Customer Phone Number

Note: Sub-merchants may collect additional information such as CNIC, email address, postal address, or transaction history. SWW Technologies does not collect, store, or process such additional data. Customers are advised to review the respective sub-merchant’s privacy policy for details regarding their data practices.

Purpose of Data Collection

We use this limited data solely to:

• Operate and maintain API-based services for sub-merchants
• Ensure secure and uninterrupted transactional processing
• Communicate with sub-merchants regarding API performance, incidents, or misuse

We do not use customer data for marketing, profiling, or resale purposes.

Data Sharing and Disclosure

We do not sell, lease, or trade personal data. However, limited information (such as name and phone number) may be disclosed in the following situations:

• Legal Requirements: To comply with applicable laws, regulations, court orders, or lawful government requests
• Service Providers: To trusted third-party infrastructure or cybersecurity providers under strict confidentiality agreements
• Compliance and Security: When necessary to protect system integrity or fulfill regulatory obligations

Sub-merchants are responsible for ensuring lawful and secure handling of all customer data in accordance with applicable data protection laws.

Data Security

We implement industry-standard and regulatory-compliant security measures, including:

• End-to-end encryption for API communications
• Role-based access controls and secure authentication
• Secure data storage systems
• Regular security audits and infrastructure hardening

While we take reasonable steps to protect data, no method of transmission over the internet is completely secure.

User Rights

Individuals whose name and phone number are collected by SWW Technologies may request:

• Access to their stored data
• Correction of inaccurate information
• Deletion of their data, subject to legal and regulatory retention requirements

Requests can be submitted using the contact details provided below. For data handled by sub-merchants, users should contact the relevant merchant directly.

Sub-Merchant Obligations

All sub-merchants using SWW Technologies APIs must:

• Comply with applicable data protection laws, including PECA 2016 and GDPR where applicable
• Maintain their own updated and publicly accessible privacy policy
• Clearly disclose their data collection and usage practices to customers
• Implement appropriate technical and organizational security measures

SWW Technologies reserves the right to suspend or terminate access to its APIs in case of non-compliance.

Data Retention

We retain minimal personal data only for as long as necessary to:

• Fulfill operational requirements
• Comply with legal, regulatory, or contractual obligations
• Detect, prevent, or investigate fraud or misuse

After the retention period ends, data is securely deleted or anonymized.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notifications, and the “Effective Date” will be updated accordingly. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

• Email: support@swwtechnologies.com
• Website: www.swwtechnologies.com